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Comm One LLC
Frequently Asked Questions
  Library of Technical Information on Comm One LLC
You can browse down through the Knowledge Base for answers to commonly asked questions and other technical issues. 
If you cannot find the answer to your question please e-mail it to us at support@commone.com.  

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 PDF Date
TS-1001 Error: No Records Found 06/01/2011
TS-1002 Could Not Start Error in Windows Scheduled Tasks 06/01/2011
TS-1005 Norstar SMDR6 Configuration 06/01/2011
TS-1006 Caller ID Not Showing on Call Records 06/01/2011
TS-1007 How to Edit Raw Call Logs / Processed Call Data 06/01/2011
TS-1008 How to get current Call Records from Call Capture Utility 06/01/2011
TS-1009 Default Master Call Accounting Password 06/01/2011
TS-1010 Minimum Hardware Requirements for Comm One 06/01/2011
TS-1011 How to manually download call records from a Memory Buffer 06/01/2011
TS-1012 What programming language is Comm One written in? 06/02/2011
TS-1013 Autoclose procedures 06/02/2011
TS-1014 Does Comm One Support Call Collection from Multiple Sites? 06/02/2011
TS-1015 How many Stations does Comm One Support? 06/02/2011
TS-1016 Does Comm One Call Accounting have File Export capabilities? 06/02/2011
TS-1018 Terms & Conditions of our Annual Support Agreement 06/02/2011
TS-1019 Software License Agreement 06/02/2011
TS-1020 Standard Terms & Conditions 06/02/2011
TS-1021 Error 59 Hard Disk Full 06/02/2011
TS-1023 How do I run a report on a single extension? 06/02/2011
TS-1024 How do I run a report on a particular number dialed? 06/02/2011
TS-1025 How do I run a report on a particular department? 06/02/2011
TS-1026 How do I add a department to the department pull down box? 06/02/2011
TS-1027 How do I add a site to the site pull down box? 06/02/2011
TS-1028 How do I add a division to the division pull down box? 06/02/2011
TS-1029 ERROR Cannot locate the desired version of FoxPro 06/02/2011
TS-1030 How do I make all stations ACTIVE? 06/02/2011
TS-1031 How do I automatically build station records from processed calls? 06/02/2011
TS-1032 How do I set the minimum call length to record in Call Accounting? 06/02/2011
TS-1033 What memory configurations do the buffers come in and how many calls do each support? 06/02/2011
TS-1034 What are the basic memory buffer commands? 06/02/2011
TS-1035 What is the easiest way to check to make sure I have calls for each day? 06/02/2011
TS-1036 How can I select a prior period for reporting? 06/05/2011
TS-1037 How do I close out the current period? 06/05/2011
TS-1038 After a period is closed, can I add new call records to the closed period? 06/05/2011
TS-1039 Do extensions need to be set up in Call Accounting before you do Call Processing ? 06/05/2011
TS-1040 Does Comm One support Caller ID (ANI)? 06/05/2011
TS-1041 Does Comm One support Account Codes, Authorization Codes, or DNIS Codes? 06/05/2011
TS-1042 Does Comm One require a dedicated machine? 06/05/2011
TS-1044 How do I customize the user defined fields on the station file directory screen? 06/05/2011
TS-1045 Power Options:  Machine going to sleep and calls are not being captured or processed 06/05/2011
TS-1046 How do I modify the default Log File Path? 06/05/2011
TS-1047 Detail does not match Summary Report - Active vs. Inactive stations 06/05/2011
TS-1048 How to use ignore.dbf to ignore certain extensions when calls are processed. 06/05/2011
TS-1049 What does the error "Exceeded the number of licensed stations" mean? 06/05/2011
TS-1050 What does error 1705 mean? 06/05/2011
TS-1051 Call Capture Utility Parameter Settings 06/05/2011
TS-1052 How do I set up a shared drive to start Comm One from another computer across the network? 06/05/2011
TS-1053 How do I delete all call records and reprocess them? 06/05/2011
TS-1055 What is the file layout of the current period file plm_ca.dbf 06/05/2011
TS-1056 How do I set up Call Accounting with Asterisk (PSCP Putty Commands) 06/05/2011
TS-1057 Does Call Accounting for Hotel/Motel show just Local or Long Distance, or can it be set to show City & State? 06/05/2011
TS-1058 Error loading Call Accounting on Windows 7, Need Administrator Rights 06/05/2011
TS-1059 New Features in 2010 Version 06/05/2011
TS-1060 Avaya RSP Protocol for 8700 SMDR Capture 06/05/2011
TS-1061 Can reports by automated by email? 06/05/2011
TS-1062 What are the pin outs for an Avaya AF355 Adapter? 06/05/2011
TS-1063 What is a Call Audit and why do I need one? 06/05/2011
TS-1064 What is Error 1644 and how do I resolve it? 06/05/2011
TS-1065 Proximiti Integration Codes 06/05/2011
TS-1066 MSI File not found error when installing on Windows 7 06/05/2011
TS-1067 What port does Comm One Email Utility use to send email? 06/05/2011
TS-1068 What are the standard pin outs for DB9 and DB25 RS232 Serial connectors? 06/05/2011
TS-1069 What is the maximum length of an SMDR/CDR cable that is run between the phone system and the Call Accounting computer? 06/05/2011
TS-1070 How to Move Call Accounting to Another Computer 06/05/2011
TS-1071 Can I submit an on-line Work Order to Comm One? 06/05/2011
TS-1075 Can I modify the Comm One Report Layouts? 06/05/2011
TS-1076 How much training is included with Software Purchase? 06/05/2011
TS-1077 if I have multiple sites, do I have to purchase separate software for each site? 06/05/2011
TS-1078 If I have multiple sites, can they each have different brands of phone systems? 06/05/2011
TS-1079 What items are included in the Comm One SMDR Cable Kit? 06/05/2011
TS-1080 What items are included in the Avaya Cable Kit? 06/05/2011
TS-1081 Why am I getting a graphing driver error when I start Comm One? 06/05/2011
TS-1082 How do I disable the Comm One Graphing Utility? 06/05/2011
TS-1083 Why am I being prompted for a password when unzipping a Wyndham configuration file? 06/05/2011
TS-1084 What is Error 114 and how do I correct it? 06/05/2011
TS-1085 How to connect with Mitel 3300 for Integration with Proximiti Cell Integration Products 06/05/2011
TS-1086 How can I view the structure of the Station File? 06/05/2011
TS-1087 How to backup the station file 06/05/2011
TS-1088 How to upgrade keys without deleting stations 06/05/2011
TS-1089 What is the difference between a Cable Kit and an Avaya Cable Kit? 06/05/2011
TS-1090 What if I am using Vista or Windows 7 and don't have Hyperterminal for testing? 06/05/2011
TS-1091 Can I customize the rate for Long Distance in Comm One 06/05/2011
TS-1092 Aggsoft settings for Panasonic IP to send Login and Password 06/05/2011
TS-1094 Aggsoft InterTel Axxess Setup TCP/IP 06/05/2011
TS-1095 What is the NUMLOG error in Call Processing and why won't my logs process? 06/05/2011
TS-1096 Advanced Serial Capture Product Information 06/05/2011
TS-1097 Advanced IP Capture Installation Instructions 06/05/2011
TS-1098 Automated Email runs report for yesterday instead of today 06/05/2011

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