COMM ONE CALL ACCOUNTING

FAQ Index: Altigen

 
   Comm One Call Accounting can interface with any model of Altigen Telephone System.  Altigen sends call records over a serial connection.  You will need a com port or usb/serial adapter on the PC you want to capture the call records on.
 

ALTIGEN SERIAL CALL CAPTURE
  • Connection Type:  Serial (requires cable between Altigen and PC)

  • Parity:  Capture PC must match Altigen parity

  • Baud: Capture PC must match Altigen baud

  • Start Bits:  Capture PC must match Altigen start bits

  • Stop Bits:  Capture PC must match Altigen system stop bits

 
SAMPLE SERIAL CONNECTION SETTING
Baud 1200 / Parity NONE / Start Bits 8 / Stop Bits / 1
 
ALTIGEN CALL RECORD FIELDS
  • Comm One Date Stamp MM/DD/YYYY
  • Comm One Time Stamp HH:MM:SS
  • Date MM/YY
  • TIME HH:MM Then "A" for AM or "P" for PM
  • Call Duration HH:MM:SS
  • Extension (Outbound Call)
  • Trunk (Inbound Call)
  • # Dialed or Caller ID
  • Trunk (Outbound Call)
  • Extension (Inbound Call)
 
 
SAMPLE ALTIGEN CALL RECORDS

  
 
 

 

08/09/2018 16:01:24   08/09 03:59P 00:02:00 123       5744423                     0200                            
08/09/2018 16:01:27   08/09 04:01P 00:00:00 0200 2163128958                        100                                
08/09/2018 16:07:09   08/09 04:07P 00:00:00 0200 4408085631                        100       

08/09/2018 16:07:37   08/09 03:59P 00:07:41 133       2874018                     0200                                                                                                                            
08/09/2018 16:12:01   08/09 04:08P 00:03:33 133       3128548                     0200                                      
08/09/2018 16:14:02   08/09 04:13P 00:00:04 0200 2165034297                        100    

Technical Support

138 E 12300 S Ste #C102

Draper, UT  84020

(385) 529-5819

support@commone.com

 

FAQ-INDEX Altigen Comm One Integration

Posted: 02/02/2017

Updated: 06/12/2019

Author: Comm One Technical Support

 

 

 

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