COMM ONE CALL ACCOUNTING
FAQ Index: Altigen
Comm One Call Accounting can interface with any model of Altigen Telephone System. Altigen sends call records over a serial connection. You will need a com port or usb/serial adapter on the PC you want to capture the call records on.
ALTIGEN SERIAL CALL CAPTURE
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Connection Type: Serial (requires cable between Altigen and PC)
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Parity: Capture PC must match Altigen parity
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Baud: Capture PC must match Altigen baud
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Start Bits: Capture PC must match Altigen start bits
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Stop Bits: Capture PC must match Altigen system stop bits
SAMPLE SERIAL CONNECTION SETTING
Baud 1200 / Parity NONE / Start Bits 8 / Stop Bits / 1
ALTIGEN CALL RECORD FIELDS
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Comm One Date Stamp MM/DD/YYYY
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Comm One Time Stamp HH:MM:SS
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Date MM/YY
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TIME HH:MM Then "A" for AM or "P" for PM
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Call Duration HH:MM:SS
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Extension (Outbound Call)
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Trunk (Inbound Call)
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# Dialed or Caller ID
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Trunk (Outbound Call)
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Extension (Inbound Call)
SAMPLE ALTIGEN CALL RECORDS
08/09/2018 16:01:24 08/09 03:59P 00:02:00 123 5744423 0200
08/09/2018 16:01:27 08/09 04:01P 00:00:00 0200 2163128958 100
08/09/2018 16:07:09 08/09 04:07P 00:00:00 0200 4408085631 100
08/09/2018 16:07:37 08/09 03:59P 00:07:41 133 2874018 0200
08/09/2018 16:12:01 08/09 04:08P 00:03:33 133 3128548 0200
08/09/2018 16:14:02 08/09 04:13P 00:00:04 0200 2165034297 100
Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
(385) 529-5819
FAQ-INDEX Altigen Comm One Integration
Posted: 02/02/2017
Updated: 06/12/2019
Author: Comm One Technical Support
PHONE SYSTEMS SUPPORTED
