COMM ONE CALL ACCOUNTING
FAQ Index: ESI
ESI Telephone Systems can be configured to send Serial or TCP/IP Call Records depending on what hardware and licensing you have installed on your ESI System.
COMM ONE INTEGRATION WITH ESI
Comm One Call Accounting can integrate with any version of ESI Telephone System including:
ESI TCP/IP PORT
If you are capturing call records over IP you will use port 59003 to capture those records.
ESI SMDR SERIAL PORT
(Called “Port 1” by the system prompts.)
Ther is no programming necessary to connect to the serial port and capture call accounting records from the ESI telpehone system. Simply connect a straight serial cable between the ESI Serial port and the serial port on a PC to start capturing call records.
ESI REALTIME OUTPUT
Call records are released from the ESI system in real time as each call is completed.
ESI REPORT DELAY
The port used to send call records is also used by ESI to send other system reports. If you generate a report through Function 7 on the ESI your call records will be buffered by the ESI System and then released 5 minutes after the last report has printed.
DEFAULT SERIAL COMMUNICATION SETTINGS
The default serial communication settings for ESI are:
38,400 NONE 8 1
ESI CALL RECORD FIELD LIST
Call type — Outbound (“O”), inbound (“I”) or transferred (“T”)
Digits dialed (right-justified)/Caller ID (left-justified)
ESI REPORTING CONVENTION RULES
Inbound and outbound call records are generated only for calls between a station and a CO line. The duration of each call record represents the period of time that that station controlled its portion of a call. A record is generated each time a station: disconnects, places a call on park, or transfers a call. A single CO call could be included in multiple records if it is transferred from station to station.
The period that calls have been placed on hold, or during a supervised transfer that was ultimately not transferred are included in the station's record.
The period that calls are on park, in the auto attendant, leaving/retrieving voicemail, or in an ACD queue are not included in call records.
A new record begins when a station answers a call or a park recall.
Records will be generated independently for all stations in a conference; if more than one CO line is involved, calls records will be associated with only the last line disconnected.
Outbound calls begin a call record 10 seconds after the call has cleared IVX toll restriction.
Note: It is the the call accounting system’s responsibility to filter out very short, potentially non-completed calls by using the call accounting system's “grace period” feature.
An engineering function can adjust the start-call-record parameter from 0 (immediate) to 100 seconds. Default = 10 sec.
ESI WITH TCP/IP CALL CAPTURE
Connection Type: TCP/IP Network Connection
PC Capture Setting: Client
IP Address: Telephone System IP Address
Port #: 59003
Capture PC must be on the same network as the phone system.
ESI WITH SERIAL CALL CAPTURE
Connection Type: Serial (requires cable between phone system and PC)
Parity: Capture PC must match phone system parity
Baud: Capture PC must match phone system baud
Start Bits: Capture PC must match phone system start bits
Stop Bits: Capture PC must match phone system stop bits
Comm One Call Accounting Software
PO Box 759 | 1390 E Meadow Valley Dr
Draper, UT 84020
Author: Comm One Technical Support