COMM ONE CALL ACCOUNTING

FAQ-1568 Favorite Number Report

 

FAQ-1568 FAVORITE NUMBER REPORT

The favorite number feature of Comm One allows you to tag particular numbers as favorites and then run a detail report which only shows calls made to or from that number.  This is used where you have a particular phone number that you want to keep track of. 

 

Customers have used this feature to tag all different types of phone numbers including:

 

  • Poison Control

  • Main Competitors

  • Valued Customers

  • Important Suppliers

 

HOW TO TAG A FAVORITE NUMBER

Favorite numbers are tagged in the CALLER ID FILE.  Phone numbers are usually set to automatically be added to that database as our software sees numbers made to or from those numbers, but you can also manually add numbers there.  Once a number is set up in the CALLER ID FILE, then you can tag it as a favorite number.

 

 HOW TO RUN A FAVORITE NUMBER DETAIL REPORT

To run this report:

 

  1. Start Call Accounting

  2. From the Main Menu Select the REPORTS Menu.

  3. From the REPORTS Menu select CALL CENTER REPORTS

  4. Then select the FAVORITE NUMBER DETAIL REPORT

 

 

 

Technical Support

138 E 12300 S Ste #C102

Draper, UT  84020

(385) 529-5819

support@commone.com

 

FAQ-1568 Favorite Number Detail Report

Posted: 02/02/2017

Updated: 10/31/2018

Author: Comm One Technical Support

 

 

 

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