FAQ-1764
Multi-User Reports

COMM ONE FAQ-1764

Multi-User Report Utility
   

The Comm One Multi-User Report Utility allows multiple users to run Comm One Call Accounting Reports at the same time.  The regular Comm One Call Accounting is a single-user utility, and this new reporting utility allows multiple people to access the Comm One Reports at the same time.

Multi-User Report Utility Fields
   

  1. SELECT REPORT:  Select which of the 26 Comm One reports you would like to run.  We are working on adding more reports to the utility.  See below for a list of reports available.
     

  2. REPORT TO: You can send the report to:

  • Preview

  • Print

  • Ascii Comma

  • Ascii Tab

  • DBF

  • Excel 

  • HTML

  • PDF

  • RTF

  • Word

  • XML

3. START/END DATES:  Specify start and end dates for the report

4. EXTENSION: All (Default) or Specify a single extension

5. # DIALED:  Number Dialed or Caller ID

6. DEPARTMENT:  All (Default) or Specific department

7. DIVISION: All (Default) or Specific division

8. SITE:  All (Default) or Specific site

9. CALL TYPE: Select All, Incoming, Outgoing or other Call Type

10. SORT BY: Sort by options

11. OK: Run the report with the options you selected.

12. CANCEL: Exit the utility

13: HELP: Bring up this web help screen

14: RESET: Reset the utility to defaults

FEATURES OF THE COMM ONE MULTI-USER REPORT UTILITY

  • Allows Multiple Users to run reports at the same time

  • Reports can be viewed, saved to a file, emailed, or printed

  • 26 Major reports included in the first release (more later)

  • Report features only / Users can't change your data
     

REPORTS AVAILABLE IN THE COMM ONE MULTI-USER REPORT UTILITY
Here is a list of reports included with the utility.  More reports will be added soon.

  1. Call Detail Report

  2. Incoming / Outgoing Summary Report

  3. Time of Day Traffic Report

  4. Day of Month Traffic Report

  5. Weekday Traffic Report

  6. Frequently Dialed Number Report

  7. Top 25 Extensions Report

  8. Trunk Traffic Report

  9. Long Duration Calls Report

  10. Department Summary Report

  11. Division Summary Report

  12. Site Summary Report

  13. Month Traffic Report

  14. Area Code Traffic Report

  15. Call Duration Traffic Report

  16. Authorization Code Detail Report

  17. Authorization Code Summary Report

  18. DNIS Detail Report

  19. DNIS Summary Report

  20. Monday Traffic Report

  21. Tuesday Traffic Report

  22. Wednesday Traffic Report

  23. Thursday Traffic Report

  24. Friday Traffic Report

  25. Saturday Traffic Report

  26. Sunday Traffic Report

WHAT IS THE COST OF THE UTILITY?

Pricing for the utility is a small monthly subscription fee per user.  That fee is being finalized and will be provided when the utility is released on 8/1/2020.

DO I HAVE TO HAVE COMM ONE VERSION 2021 TO USE THE UTILITY?

Yes, you need to have a licensed version of Comm One Call Accounting 2021 to use the multi-user reporting utility.

CAN I RESTRICT REPORT ACCESS BY USER?

No, currently users can run any report included with the utility.  However, we are working on adding user security to the utility so that you can restrict which reports or extensions the end users have access to report on.

IS THIS A WEBSITE OR SOMETHING THAT RUNS FROM A WEB BROWSER?

No, this is an application that runs from a shortcut on the users desktop

RENEW YOUR SUPPORT AGREEMENT WITH US

If you would like the 2021 update but your support agreement with us has expired, please use the link below to let us know and we can help you get your support renewal in place so that you can take advantage of the power features of our 2021 version.

Comm One Call Accounting Software

Technical Support

PO Box 759 | 1390 E Meadow Valley Dr

Draper, UT  84020

(800) 771-9182

support@commone.com

FAQ-1764 Multi-User Reporting Utility

Posted: 07/18/2020

Updated: 07/18/2020

Author: Comm One Technical Support