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Norstar - Comm One Call Accounting Software for Norstar

Comm One Software for Norstar

Comm One Call Accounting JR25 for Norstar

Comm One Call Accounting JR50 for Norstar
Comm One Call Accounting PRO100 for Norstar
Comm One Call Accounting PRO250 for Norstar
Comm One Call Accounting PRO500 for Norstar
Comm One Call Accounting PRO1000 for Norstar
Comm One Call Accounting PRO2500 for Norstar
Comm One Call Accounting PRO5000 for Norstar

Operating System: Any version of Windows Operating System including Windows XP, Windows 7, Windows 8, Windows 10, Windows Server
SMDR6 Setup FAQ-1005 Setup Instructions for Norstar SMDR6 Box
Feature Codes FAQ-1144 Norstar Feature Codes Command Reference
SMDR6 No Records Received FAQ-1466 Norstar SMDR6 - No Call Records are being received
SMDR6 Printer Problem FAQ-1467 Norstar SMDR6 Error - PRINTER PROBLEM
SMDR6 Inactive Feature FAQ-1468 Norstar SMDR6 Error - INACTIVE FEATURE
SMDR6 Error "Feature In Use" FAQ-1469 Norstar SMDR6 Error: FEATURE IN USE
SMDR6 Error
"Records Lost" 
FAQ-1470 Norstar SMDR6 Error:  RECORDS LOST
Norstar Models

Comm One works with any Norstar model including:

  • Norstar 3x8
  • Norstar 4x8
  • Norstar 4x16
  • Norstar 8x12
  • Norstar 8x24
  • Norstar CICS
  • Norstar MICS

Click Here for Nortel BCM


Requires a Nortel SMDR6 Unit (Not Included)

Configure the box for NORSTAR format with CLID for best integration with Comm One Call Accounting (See FAQ-1005)

Hardware Requirements Minimum Hardware Requirements
Comm One Call Accounting Download for Norstar


Comm One® Call Accounting is a full featured Call Accounting Software package designed for medium to large businesses.  We support traditional serial call capture as well as TCP/IP Call Capture from IP Enabled Phone systems.  It includes complete tracking of all inbound and outbound call records and includes the ability to bill for additional port, set, and other charges.   It can be used to track telephone all incoming and outgoing call activity from all of the phones on your system.


  • Versions available for phone systems with 25 to 5000
  • Control multiple sites and PBX systems from a single location
  • Manage telecommunications budgets on an individual, department, or project basis
  • Bill Toll & Overhead
  • Manage trunk activity
  • Decrease toll fraud and telephone overuse
  • Maintain carrier specific rate information and mileage tables
  • User-defined fields for adding your own cost types
  • Supports unlimited number of trunks
  • Supports multiple numbering plans
  • Allows unlimited number of account codes and departments
  • Compliant with NANP (North American Dialing Plan)
  • Monthly Area Code Table subscription is available
  • Report to Screen, Printer, PDF or Ascii
  • Track Extension, Name, PBX Port Address, Active Status, Division, Department, Installed Date, Removed Date, and Last Edit Date
  • Up to 14 User-Defined Directory fields for tracking additional information such as Employee Number, Building, Room, Jack, Cell Phone, Pager, Fax, Mail Stop, Class of Service, Class of Restriction, Auth Code, and more 
  • Up to 10 User-Defined Monthly Overhead fields for tracking monthly overhead charges including Port Charge, Set Charge, Voicemail, and other charges you define
  • Supports caller ID on incoming calls