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SAMSUNG OFFICESERV

• FAQ-1703 Connecting Comm One To Samsung OfficeServ

• FAQ-1685 Samsung Call Accounting IP Whitelist

 

 

SAMSUNG IDCS100, IDCS500

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• CALL CAPTURE SETTINGS

  • Connection Type: TCP/IP Network Connection

  • PC Capture Setting: Client

  • IP Address:  Telephone System IP Address

  • Port #:  5100

  • Capture PC must be on the same network as the phone system.

 

• MMC830

  • IP Address - e.g. 192.168.01.20

  • Subnet Mask - usually 255.255.255.0 (same network)

  • LAN Gateway - e.g. 192.168.1.3

  • Card Reset - YES

 

• MMC 829

  • [01]. SMDR - Destination set to PC (Port 5100)

  • [02]. UCD Report - Destination set to PC (Port 5101)

  • [06]. Periodic UCD - Destination set to PC (Port 5105)

  • then Update LAN - YES

 

• MMC 725.

  • Turn on all options except Page header

 

• MMC 210

  • PERI UCD Report - On

  • PERI UCD SIO - Off

 

• MMC 501

  • PERI UCD Report. Set to 03 sec

 

• MMC 722

  • Assign ACD Group Supervisor key to keyset(s)and

 

 

SAMSUNG DCS COMPACT II

• Connection Type:  Serial (requires cable between phone system and PC)

• Parity:  Capture PC must match phone system parity

• Baud: Capture PC must match phone system baud

• Start Bits:  Capture PC must match phone system start bits

• Stop Bits:  Capture PC must match phone system stop bits

 

SAMSUNG DCS , MU, NX-1232

• Connection Type:  Serial (requires cable between phone system and PC)

• Parity:  Capture PC must match phone system parity

• Baud: Capture PC must match phone system baud

• Start Bits:  Capture PC must match phone system start bits

• Stop Bits:  Capture PC must match phone system stop bits

 

SAMSUNG SKP-36HX, SKP-56, SKP-816

• Connection Type:  Serial (requires cable between phone system and PC)

• Parity:  Capture PC must match phone system parity

• Baud: Capture PC must match phone system baud

• Start Bits:  Capture PC must match phone system start bits

• Stop Bits:  Capture PC must match phone system stop bits