Comm One Call Accounting Software includes a number of Call Center Reports you can use to track your business phone calls.  For each report to work, your phone system needs to support the associated feature.

CALL CENTER REPORTS

• FAQ-1560 Call Center Summary Report

• FAQ-1561 Call Center Average Call Time Report

• FAQ-1562 Calls Not Answered Report

• FAQ-1563 Call Hold Time Report

• FAQ-1564 Transferred Call Report

• FAQ-1565 Agent Over/Under Quota Report

• FAQ-1566 Between Time Detail Report

• FAQ-1567 Between Time Summary Report

• FAQ-1568 Favorite Number Report

• FAQ-1569 Voice Mail Call Report

• FAQ-1570 VDN Report

• FAQ-1571 Ring Time Report

• FAQ-1572 Dropped Calls Report

• FAQ-1573 Lightly Used Extension Report

• FAQ-1574 Extensions with No Calls Report

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