COMM ONE CALL ACCOUNTING

FAQ-1685 Samsung Capture PC IP Whitelist

SAMSUNG CALL ACCOUNTING WHITELIST
Some Samsung Telephone Systems have a whitelist feature on the Call Accounting Feature that requires that you put the IP Address of the call record capture computer into the Call Accounting Whitelist in the Samsung.  That feature only allows IP Capture from computers listed on the whitelist.
We don't see that with every Samsung Call Accounting that we install, but when that whitelist is active we are unable to capture call records until the PC IP Address is added to the whitelist.
 
STATIC OR RESERVED IP
If you have listed the capture PC Ip address in the Samsung, you want to make sure that the IP Address of the capture machine is STATIC or RESERVED so that the address doesn't change when you reboot the computer and cause the calls to stop capturing because the Samsung doesn't recognize the Capture PC IP Address.
SEE ALSO

Comm One Call Accounting Software

Technical Support

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Draper, UT  84020

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support@commone.com

FAQ-1685 Samsung Capture PC IP Whitelist

Posted: 02/02/2017

Updated: 02/13/2021

Author: Comm One Technical Support