Here are the capture and phone system settings for capturing call accounting settings from a Samsung OfficeServ Telephone System.
 
 
CALL CAPTURE SETTINGS
 
  • COMPUTER CALL CAPTURE SETTINGS
    • SMDR Connection: TCP/IP Network Connection
    • Connection Type:  Client
    • IP Address:  Phone System IP Address
    • SMDR Port #: 5100
 
 
SAMSUNG OFFICESERVE SETTINGS
 
  • MC830
    • IP Address - e.g. 192.168.01.20
    • Subnet Mask - usually 255.255.255.0 (same network)
    • LAN Gateway - e.g. 192.168.1.3
    • Card Reset - Yes
 
  • MMC 829
    • [01]. SMDR - Destination set to PC (Port 5100)auto clearing of data at 23:59pm each night, and auto-printing every hour. (If you do not do this, then the Reports in ACD Supervisor will not work).
    • [02]. UCD Report - Destination set to PC (Port 5101)
    • [06]. Periodic UCD - Destination set to PC (Port 5105)
    • then Update LAN - YES
       
  • MMC 725
    • Turn on all options except Page header
 
  • MMC 210
    • PERI UCD Report - On
    • PERI UCD SIO - Off
 
  • MMC 501
    • PERI UCD Report. Set to 03 sec
 
  • MMC 722
    • Assign ACD Group Supervisor key to keyset(s) and set up
 
 
SEE ALSO
 
 
 

COMM ONE CALL ACCOUNTING

FAQ-1703: Samsung OfficeServ

 
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Technical Support

P.O. Box 759

Draper, UT  84020

(385) 529-5819

support@commone.com

FAQ-1703 Samsung OfficeServe

Posted: 02/02/2017

Updated: 02/07/2020

Author: Comm One Technical Support

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