COMM ONE CALL ACCOUNTING

FAQ Index: Samsung OfficeServ

SAMSUNG OFFICESERV
 
 
SAMSUNG IDCS100, IDCS500

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  • CALL CAPTURE SETTINGS

    • Connection Type: TCP/IP Network Connection

    • PC Capture Setting: Client

    • IP Address:  Telephone System IP Address

    • Port #:  5100

    • Capture PC must be on the same network as the phone system.

 

  • MMC830

    • IP Address - e.g. 192.168.01.20

    • Subnet Mask - usually 255.255.255.0 (same network)

    • LAN Gateway - e.g. 192.168.1.3

    • Card Reset - YES

 

  • MMC 829

    • [01]. SMDR - Destination set to PC (Port 5100)

    • [02]. UCD Report - Destination set to PC (Port 5101)

    • [06]. Periodic UCD - Destination set to PC (Port 5105)

    • then Update LAN - YES

 

  • MMC 725.

    • Turn on all options except Page header

 

  • MMC 210

    • PERI UCD Report - On

    • PERI UCD SIO - Off

 

  • MMC 501

    • PERI UCD Report. Set to 03 sec

 

  • MMC 722

    • Assign ACD Group Supervisor key to keyset(s)and

 

 

SAMSUNG DCS COMPACT II

  • Connection Type:  Serial (requires cable between phone system and PC)

  • Parity:  Capture PC must match phone system parity

  • Baud: Capture PC must match phone system baud

  • Start Bits:  Capture PC must match phone system start bits

  • Stop Bits:  Capture PC must match phone system stop bits

 

SAMSUNG DCS , MU, NX-1232

  • Connection Type:  Serial (requires cable between phone system and PC)

  • Parity:  Capture PC must match phone system parity

  • Baud: Capture PC must match phone system baud

  • Start Bits:  Capture PC must match phone system start bits

  • Stop Bits:  Capture PC must match phone system stop bits

 

SAMSUNG SKP-36HX, SKP-56, SKP-816

  • Connection Type:  Serial (requires cable between phone system and PC)

  • Parity:  Capture PC must match phone system parity

  • Baud: Capture PC must match phone system baud

  • Start Bits:  Capture PC must match phone system start bits

  • Stop Bits:  Capture PC must match phone system stop bits

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Technical Support

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support@commone.com

FAQ-INDEX SAMSUNG

Posted: 02/02/2017

Updated: 06/11/2019

Author: Comm One Technical Support

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