COMM ONE CALL ACCOUNTING

FAQ-1466 Nortel SMDR6 No Records Received

SMDR6 INACTIVE FEATURE ERROR

I have setup a Norstar SMDR6 unit but no call records are being received from the SMDR6 unit.

 

SMDR6 TROUBLESHOOTING STEPS

  1. Make Sure SMDR6 has Power

  2. On  Norstar phone press "FEATURE 9 * 2" and make sure the display says SMDR ADMIN.  If you get a different error see the related FAQ's listed below for descriptions of each error.

  3. Select NEXT and verify that the PRINTER SPEED on the SMDR6 box matches the Baud Rate you are using on your Call Capture Utility.

  4. Make sure that the cable you are using between the SMDR6 and your SERIAL port is a straight serial cable (not a null cable).

  5. As a last resort you could reboot the phone system and the capture PC.
     

SEE ALSO

 

 

 

Technical Support

138 E 12300 S Ste #C102

Draper, UT  84020

(385) 529-5819

support@commone.com

 

FAQ-1466 Nortel SMDR6 No Records Received

Posted: 02/02/2/2017

Updated: 06/12/2019

Author: Comm One Technical Support

 

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