COMM ONE CALL ACCOUNTING SOFTWARE
FAQ-1118: Why are there a few calls with Long Duration?
There are a number of reasons why you may see calls with very long durations show up in your call records. When a call isn't hung up because of a bad phone set, a bad trunk card, or the caller actually didn't hang up the call, the call will usually stay off-hook until the maximum duration is reached for your phone system. At that time, the trunk will be reset and the call will be terminated. Usually, these calls will show as 499 minutes, or 599 minutes based on the maximum call allowed by your telephone system.
Seeing occasional calls with very long durations is normal for some phone systems, but seeing them happen every day or week can indicate a hardware issue that you should have your phone technician take a look at.
SEE ALSO
- FAQ-1011 How do I download calls from a Memory Buffer
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FAQ-1031 How to Automatically Build Station Extn Records From Calls
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FAQ-1039 Do Extensions Need To Be Set Up Manually in Comm One?
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FAQ-1041 Comm One Support for DNIS, Authorization and Account Codes?
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FAQ-1053 How Do I Delete All Call Records and Reprocess Them?
Comm One Call Accounting Software
Technical Support
PO Box 759 | 1390 E Meadow Valley Dr
Draper, UT 84020
(800) 771-9182
FAQ-1118: Why are there a few calls with Long Duration?
Posted: 02/02/2017
Updated: 02/12/2021
Author: Comm One Technical Support