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COMM ONE CALL ACCOUNTING

FAQ-1026: How to Add a Department to the Department File

CALL ACCOUNTING DEPARTMENT FILE

Comm One Call Accounting Software allows you to departmentalize your reports.  Using departments allows you to group extensions by department so that you can either filter reports for a specific department, or run department totals for the whole company.  In order to use the department feature you need to:​

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1. Add a department to the department file

2. Tag each extension with the department that they belong to

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Once you have the departments set up and assigned to each extension, then you can use the department pop-up box on any report in the Comm One System to filter any report by department.  You can also set your automated reports to go out by department instead of the specified email address in the email setup

HOW TO ADD A DEPARTMENT TO THE DEPARTMENT FILE

There are two ways to access the department file so that you can edit or add a new department. Once you have accessed the department file you can select ADD on the bottom menu bar to add your new department.  Then you will need to assign that department to the extensions in that group.

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Method 1: Use the top menu bar

You can access the department file by selecting EDIT then DEPARTMENT FILE on the top menu bar of the Call Accounting.

Method 2: Click on the "?" icon to the right of the Department Pull Down Menu

The other method for accessing the department file is to click on the "?" icon on the right of the department pull down menu on the Comm One Call Accounting Main Screen.  You will be taken to the department file where you can edit or add department names.

DEPARTMENT FILE MAINTENANCE

Once you have accessed the department file you can use the menu bar at the bottom of the screen to maintain your department file.  The options shown there include:

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• TOP - Go to the Top of the Department File

• BACK - Go back one record

• VIEW - View all of your Departments

• NEXT - Go to the next Department

• END - Go to the last record in the Department file

• FIND - Locate a specific Department

• ADD - Add a new Department

• DELETE - Delete the Existing Department

• PRINT - Print the Department File

• HELP - Go to the on-line Department File Help Screen (This Screen)

• EXIT - Exit the Department File

DEPARTMENT FILE FIELD DESCRIPTIONS

Here are descriptions for each of the fields in the Comm One Call Accounting Software Department File

OTHER COMM ONE DEPARTMENT RESOURCES

Here are some other links for department that you might find helpful
 

• FAQ-1542 How to run a Department File Summary Report

• FAQ-1157 Make all Department Names UPPER CASE

• FAQ-1158 Make all Department Names Proper Case

• FAQ-1781 Running an Automated Department Report using the Email Automation Scripting

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SEE ALSO:

• FAQ 1007 How to Edit Raw Logs and Current Call Database

• ​FAQ-1009 What is the Default Comm One Call Accounting Password

• FAQ-1016 Does Comm One Call Accounting Have File Export Capabilities?

• FAQ-1026 How do I add a Department to Pull Down Menu

• FAQ-1027 How Do I Add A Site To The Site Pull Down?

• FAQ-1028 How Do I Add A Division To The Division Pull Down Menu?

• FAQ-1030 How Do I Make All Stations ACTIVE?

• FAQ-1044 How Do I Customize User Defined Fields Main Screen?

• FAQ-1074 Can I Set Up Different Rates For Each Country?

• FAQ-1087 How To Backup The Station (Extension) File ?

• FAQ-1091 How to Edit / Change Domestic Long Distance Rates

• FAQ-1107 How To Reset Lava EtherLink Serial (C1Link) Box

• FAQ-1109 How To Copy International Rates From One Directory To Another

• FAQ-1111 Set Type Charge Not Showing

• ​FAQ-1184 WIZARDS - Copy All Departments to Excel .XLS File

• FAQ-1247 How to Edit Names for Extensions

• FAQ-1364 How to Remove Deleted Records

• FAQ-1397 How to Restart PC from Scheduler

• FAQ-1432 Hourly Support Without A Support Agreement

• FAQ-1440 Windows 10 Keyboard Shortcuts

• FAQ-1457 How to capture call records from Analog POTS Line

• FAQ-1647 How to Edit Names for Extensions

• FAQ-1672 How to Import CSV to Station File

Comm One Call Accounting Software

Technical Support

PO Box 759 | 1390 E Meadow Valley Dr

Draper, UT  84020

(800) 771-9182

support@commone.com

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FAQ-1026 How to add a Department to the Department Popup 

Author: Comm One Technical Support