FAQ-1026 | How to Add a New Department

COMM ONE CALL ACCOUNTING

FAQ-1026: How to Add a Department to the Department File

CALL ACCOUNTING DEPARTMENT FILE

Comm One Call Accounting Software allows you to departmentalize your reports. Using departments allows you to group extensions by department so that you can either filter reports for a specific department, or run department totals for the whole company. In order to use the department feature you need to:

Add a department to the department file
Tag each extension with the department that they belong to

Once you have the departments set up and assigned to each extension, then you can use the department pop-up box on any report in the Comm One System to filter any report by department. You can also set your automated reports to go out by department instead of the specified email address in the email setup

HOW TO ADD A DEPARTMENT TO THE DEPARTMENT FILE

There are two ways to access the department file so that you can edit or add a new department. Once you have accessed the department file you can select ADD on the bottom menu bar to add your new department. Then you will need to assign that department to the extensions in that group.

Method 1: Use the top menu bar

You can access the department file by selecting EDIT then DEPARTMENT FILE on the top menu bar of the Call Accounting.

Method 2: Click on the "?" icon to the right of the Department Pull Down Menu

The other method for accessing the department file is to click on the "?" icon on the right of the department pull down menu on the Comm One Call Accounting Main Screen. You will be taken to the department file where you can edit or add department names.

DEPARTMENT FILE MAINTENANCE

Once you have accessed the department file you can use the menu bar at the bottom of the screen to maintain your department file. The options shown there include:

TOP - Go to the Top of the Department File
BACK - Go back one record
VIEW - View all of your Departments
NEXT - Go to the next Department
END - Go to the last record in the Department file
FIND - Locate a specific Department
ADD - Add a new Department
DELETE - Delete the Existing Department
PRINT - Print the Department File
HELP - Go to the on-line Department File Help Screen (This Screen)
EXIT - Exit the Department File

DEPARTMENT FILE FIELD DESCRIPTIONS

Here are descriptions for each of the fields in the Comm One Call Accounting Software Department File

OTHER COMM ONE DEPARTMENT RESOURCES

Here are some other links for department that you might find helpful

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CALL ACCOUNTING DEPARTMENT FILE