FAQ-1052 How to Set Up a Comm One Share 




First, you need to share the c:\ca2018 directory (Or Other Version) on the Call Accounting machine. If you are on a server, this directory may already be shared by definition. If you are on a workstation, you will need to right click on the directory and select SHARE WITH. Type in the Windows User Name of the user to share with or type EVERYONE to share with all Users. Change the permission level to READ/WRITE. Then select SHARE.


Next you need to map a drive letter on the machine you will be running the Call Accounting on AND on the Comm One PC (You must do both) and point it to the share you created to the c:\ca2018 directory on the shared drive. You have to map a drive letter, the Call Accounting requires it.  Both drive letters need to be the same for this to work right.


Last, create a shortcut on the mapped drive to the ca18.exe program on the share. The program should run just like you were running it from the c:\ca20xx directory on the Call Accounting machine.


On most windows machines this is all that needs to be done. If you find that you don't have rights to the share, then you may need to modify ADVANCED Sharing settings or security settings on the shared drive to give yourself access to map to it from another machine.


There is no software to load on the client machine, everything is self-contained in the ca2018 directory that you need to run the program from a remote machine.

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Comm One Call Accounting Software

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FAQ-1052 How to Set Up a Comm One Share 

Posted: 02/02/2017

Updated: 01/30/2020

Author: Comm One Technical Support

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