COMM ONE CALL ACCOUNTING
FAQ-1601: Auto Restart IP Capture
AUTO RESTART CAPTURE UTILITIES
If any of the network equipment between your phone system sending IP Call Records and the PC collecting them loses power during the day the Advanced IP Data Logger could lose connection with your PC and stop logging telephone calls. Some end users never have this problem, and a few see this frequently. Usually, it isn't a problem because most IP phone systems buffer call data and the IP Capture Utility restarts itself each morning at 6 am.
However, in cases where you have more call records in a day than your phone system can buffer, or where this happens frequently you could possibly lose call records.
To keep this from happening you can add the following text to your c:\ca2018\stopca.bat file (If it isn't already there)
AUTO RESTART IP CAPTURE UTILITY
rem --- Restart Advanced IP Capture----------
taskkill /f /im aipdlog.exe
start " " "C:\Program Files (x86)\Advanced TCP IP Data Logger\aipdlog.exe"
rem --- END Restart IP Advanced Capture----------
AUTO RESTART SERIAL CAPTURE UTILITY
rem --- Restart Advanced Serial Capture----------
taskkill /f /im asdlog.exe
start "" "C:\Program Files (x86)\Advanced Serial Data Logger\asdlog.exe"
rem --- END Restart Serial Advanced Capture---------
138 E 12300 S Ste #C102
Draper, UT 84020
FAQ-1601 Auto Restart IP Or Serial Capture Utilities
Author: Comm One Technical Support