COMM ONE CALL ACCOUNTING

FAQ-1601: Auto Restart IP Capture

 

AUTO RESTART CAPTURE UTILITIES

If any of the network equipment between your phone system sending IP Call Records and the PC collecting them loses power during the day the Advanced IP Data Logger could lose connection with your PC and stop logging telephone calls.  Some end users never have this problem, and a few see this frequently.   Usually, it isn't a problem because most IP phone systems buffer call data and the IP Capture Utility restarts itself each morning at 6 am.

 

However, in cases where you have more call records in a day than your phone system can buffer, or where this happens frequently you could possibly lose call records.

 

To keep this from happening you can add the following text to your c:\ca2018\stopca.bat file (If it isn't already there)

 

AUTO RESTART IP CAPTURE UTILITY

rem --- Restart Advanced IP Capture----------
taskkill /f /im aipdlog.exe    
ping 127.0.0.1
ping 127.0.0.1
start " " "C:\Program Files (x86)\Advanced TCP IP Data Logger\aipdlog.exe"
ping 127.0.0.1

rem --- END Restart IP Advanced Capture----------

 

 

AUTO RESTART SERIAL CAPTURE UTILITY

rem --- Restart Advanced Serial Capture----------

taskkill /f /im asdlog.exe
ping 127.0.0.1
ping 127.0.0.1

start "" "C:\Program Files (x86)\Advanced Serial Data Logger\asdlog.exe"
ping 127.0.0.1
rem --- END Restart Serial Advanced Capture---------

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Technical Support

138 E 12300 S Ste #C102

Draper, UT  84020

(385) 529-5819

support@commone.com

 

FAQ-1601 Auto Restart IP Or Serial Capture Utilities

Posted: 02/02/2017

Updated: 10/27/2018

Author: Comm One Technical Support

 

 

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