COMM ONE CALL ACCOUNTING SOFTWARE

FOR AVAYA IP OFFICE


FAQ-1668 AVAYA IP OFFICE SMDR DROPPED CALLS

     Avaya IP Office does have a dropped or lost call tag in the call data records that are sent when a call drops.  However, this condition only indicates calls that were lost or dropped while an incoming call is ringing.  Once the call is answered by a live person or auto attendant, or the call goes to voicemail, the call is considered answered and will not be tagged as a drop or lost call if the caller hangs up somewhere along that process.  Some phone systems are able to tag a call as dropped if a caller hangs up while on hold, but IP Office does not have this feature.  

 

ZERO DURATION / DROPPED CALL REPORT

A dropped call will show with a duration of 0 and will be tagged to the dropped call report on the Comm One Call Accounting Software.

 

 

FOR MORE INFORMATION

 

 

SEE ALSO

 

 

 

Comm One Call Accounting Software for Avaya IP Office

Technical Support

P.O. Box 759

Draper, UT  84020

(385) 529-5819

support@commone.com

 

FAQ-1668 Avaya IP Office Dropped Calls

Posted: 02/02/2017

Updated: 01/31/2020

Author: Comm One Technical Support

 

 

 

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