COMM ONE CALL ACCOUNTING SOFTWARE
FOR AVAYA IP OFFICE
FAQ-1668 AVAYA IP OFFICE SMDR DROPPED CALLS
Avaya IP Office does have a dropped or lost call tag in the call data records that are sent when a call drops. However, this condition only indicates calls that were lost or dropped while an incoming call is ringing. Once the call is answered by a live person or auto attendant, or the call goes to voicemail, the call is considered answered and will not be tagged as a drop or lost call if the caller hangs up somewhere along that process. Some phone systems are able to tag a call as dropped if a caller hangs up while on hold, but IP Office does not have this feature.
ZERO DURATION / DROPPED CALL REPORT
A dropped call will show with a duration of 0 and will be tagged to the dropped call report on the Comm One Call Accounting Software.
FOR MORE INFORMATION
Comm One Call Accounting Software for Avaya IP Office
P.O. Box 759
Draper, UT 84020
FAQ-1668 Avaya IP Office Dropped Calls
Author: Comm One Technical Support
PHONE SYSTEMS SUPPORTED