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FAQ-1665 AVAYA IP OFFICE SMDR HOLD TIME

 

     Avaya IP Office has a hold time field in the SMDR Call Data.  The hold time field indicates how long a call was on hold during that call.  If a call is put on hold multiple times, the hold time includes all of the hold time from all hold sessions.  If the call is transferred from another extension or call, the hold time for those segments would show on the call for those extensions or segments.  

 

 

FOR MORE INFORMATION

• Avaya IP Office SMDR Guide

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OTHER RESOURCES

• Avaya IP Office Hold Return Timer