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Avaya IP Office
FAQ-1665 AVAYA IP OFFICE SMDR HOLD TIME
Avaya IP Office has a hold time field in the SMDR Call Data. The hold time field indicates how long a call was on hold during that call. If a call is put on hold multiple times, the hold time includes all of the hold time from all hold sessions. If the call is transferred from another extension or call, the hold time for those segments would show on the call for those extensions or segments.
FOR MORE INFORMATION
FAQ-1683 Enable/Disable SMDR Ip Office
FAQ-1663 IP Office SMDR Fields
FAQ-1667 IP Office / Multiple Sites
FAQ-1668 IP Office / Dropped Calls
FAQ-1671 IP Office / DNIS Dialed #
FAQ-1670 IP Office / Call Duration
FAQ-1664 IP Office / Ring Time?
FAQ-1665 IP Office / Hold Time
FAQ-1666 IP Office / Park TimeTime?
FAQ-1669 IP Office / Caller ID
FAQ-1690 IP Office / Power Issues
FAQ-1689 IP Office / Set Records to Buffer
Comm One Call Accounting Software
PO Box 759 | 1390 E Meadow Valley Dr
Draper, UT 84020
FAQ-1665 Avaya IP Office - Hold Time
Author: Comm One Technical Support
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