FAQ-1663
Avaya IP Office

FAQ-1663 AVAYA IP OFFICE SMDR OUTPUT FIELDS

     Here are a list of the SMDR data fields that you can capture

from an Avaya IP Office telephone system.

 

  1. DATE:  Start date of the call 
     

  2. DURATION:  Length of the call 
     

  3. LOST/FAILED CALL:  Will show a duration of 00:00:00
     

  4. RING DURATION:  Ring time in seconds
     

  5. CALLER: Extension for an outbound call or caller id for an incoming call
     

  6. CALL TYPE:  I for inbound, O for outbound
     

  7. CALLED NUMBER: Digits dialed for outbound call, Dialed number for incoming (DNIS)
     

  8. DIALED NUMBER:  Dialed # on outbound calls
     

  9. IS INTERNAL:  Indicating if part of the call is internal (extension to extension)
     

  10. CALL ID:  Unique Identification number assigned by IP Office
     

  11. CONTINUATION: 1 if call is transferred, 0 if call does not continue
     

  12. DEVICE 1: Extension, Trunk, or Voice mail that originates the call
     

  13. DEVICE 1 NAME:  Name of device 1
     

  14. DEVICE 2: Extension, Trunk, or Voice mail that originates the call
     

  15. DEVICE 2 NAME:  Name of device 2
     

  16. HOLD TIME:  Amount of time call was on hold
     

  17. PARK TIME: Amount of time call was parked during this call.

 

 

FOR MORE INFORMATION

Comm One Call Accounting Software

Technical Support

PO Box 759 | 1390 E Meadow Valley Dr

Draper, UT  84020

(800) 771-9182

support@commone.com

FAQ-1663 Avaya IP Office - SMDR Output Fields

Posted: 02/02/2017

Updated: 06/03/2020

Author: Comm One Technical Support