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FAQ-1663 AVAYA IP OFFICE SMDR OUTPUT FIELDS

     Here are a list of the SMDR data fields that you can capture

from an Avaya IP Office telephone system.

1. DATE:  Start date of the call 
    

2. DURATION:  Length of the call 
    

3. LOST/FAILED CALL:  Will show a duration of 00:00:00
    

4. RING DURATION:  Ring time in seconds
    

5. CALLER: Extension for an outbound call or caller id for an incoming call
    

6. CALL TYPE:  I for inbound, O for outbound
    

7. CALLED NUMBER: Digits dialed for outbound call, Dialed number for incoming (DNIS)
    

8. DIALED NUMBER:  Dialed # on outbound calls
    

9. IS INTERNAL:  Indicating if part of the call is internal (extension to extension)
    

10. CALL ID:  Unique Identification number assigned by IP Office
     

11. CONTINUATION: 1 if call is transferred, 0 if call does not continue
     

12. DEVICE 1: Extension, Trunk, or Voice mail that originates the call
     

13. DEVICE 1 NAME:  Name of device 1
     

14. DEVICE 2: Extension, Trunk, or Voice mail that originates the call
     

15. DEVICE 2 NAME:  Name of device 2
     

16. HOLD TIME:  Amount of time call was on hold
     

17. PARK TIME: Amount of time call was parked during this call.

FOR MORE INFORMATION

• Avaya IP Office SMDR Guide

• Avaya IP Office SMDR Output Fields