COMM ONE CALL ACCOUNTING SOFTWARE FOR AVAYA IP OFFICE

FAQ-1663 AVAYA IP OFFICE SMDR OUTPUT FIELDS

     Here are a list of the SMDR data fields that you can capture

from an Avaya IP Office telephone system.

 

  1. DATE:  Start date of the call 
     

  2. DURATION:  Length of the call 
     

  3. LOST/FAILED CALL:  Will show a duration of 00:00:00
     

  4. RING DURATION:  Ring time in seconds
     

  5. CALLER: Extension for an outbound call or caller id for an incoming call
     

  6. CALL TYPE:  I for inbound, O for outbound
     

  7. CALLED NUMBER: Digits dialed for outbound call, Dialed number for incoming (DNIS)
     

  8. DIALED NUMBER:  Dialed # on outbound calls
     

  9. IS INTERNAL:  Indicating if part of the call is internal (extension to extension)
     

  10. CALL ID:  Unique Identification number assigned by IP Office
     

  11. CONTINUATION: 1 if call is transferred, 0 if call does not continue
     

  12. DEVICE 1: Extension, Trunk, or Voice mail that originates the call
     

  13. DEVICE 1 NAME:  Name of device 1
     

  14. DEVICE 2: Extension, Trunk, or Voice mail that originates the call
     

  15. DEVICE 2 NAME:  Name of device 2
     

  16. HOLD TIME:  Amount of time call was on hold
     

  17. PARK TIME: Amount of time call was parked during this call.

 

 

FOR MORE INFORMATION

 

 

SEE ALSO

 

 

Comm One Call Accounting Software for Avaya IP Office

Technical Support

P.O. Box 759

Draper, UT  84020

(385) 529-5819

support@commone.com

FAQ-1663 Avaya IP Office SMDR Output Fields

Posted: 02/02/2017

Updated: 01/31/2020

Author: Comm One Technical Support

 

 

 

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