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NEW CALL DETAIL REPORTS BY CALL TYPE
There are a number of new call detail reports using the new call type codes for drilling down into your call data.  Here is a list of the new call type reports available under Detail Reports using the 2019 Version of Comm One (And some later versions of 2018)

NEW CALL TYPE CODES

  • NO IHC - No In-house (internal extension to extension) calls

  • IN XFER ONLY - Incoming transferred calls only

  • IN NO XFER - Incoming calls that were not transferred

  • IN NO ANS - Incoming Calls that were not transferred

  • IN DROP ONLY - Only show dropped incoming calls

  • IN NO DROP - Do not show dropped calls

  • IN VM ONLY - Only show voicemail calls

  • IN NO VM - Do not show incoming calls that go to voicemail

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new call type detail codes with comm one