FAQ-1095
NUMLOGS ERRoR

COMM ONE FAQ-1095 
NUMLOGS Error Running Call Processing

     This error is caused by an array error when there are too many log files in the log files folder. The maximum limit for files in the log_serial or log_ip folders is ~12,000 logs.   Once you have more than that many logs in that folder you will be unable to process any of the new logs into the Call Accounting Software.

 

     The solution is to move or archive the logs from the log file directory. Depending on how you are capturing your call records you will find your raw logs on one of these directories:  

DEFAULT LOG CAPTURE DIRECTORIES

 

Comm One Serial Call Capture Utility

c:\ca20XX\log_serial

 

Advanced TCP/IP Data Logger

c:\ca20XX\log_ip

 

Advanced Serial Data Logger

c:\ca20XX\log_serial or log_ip

 

Asterisk Putty Log Capture

c:\ca20XX\log_asterisk

 

     The log file date is usually embedded in the log file name so you should be able to identify the logs by date. Be sure to remove only the old logs that you have already processed into the Call Accounting. If you move or archive logs that have not been processed yet, then they won't ever get processed into the Call Accounting.

Comm One Call Accounting Software

Technical Support

PO Box 759 | 1390 E Meadow Valley Dr

Draper, UT  84020

(800) 771-9182

support@commone.com

FAQ-1095 - NUMLOGS Error Running Call Processing

Posted: 02/02/2017

Updated: 06/18/2020

Author: Comm One Technical Support