COMM ONE CALL ACCOUNTING SOFTWARE
FAQ-1254 Windows Defender Deletes Files
WINDOWS DEFENDER OR OTHER ANTI-VIRUS SOFTWARE DELETES COMM ONE FILES
Anti-Virus programs deleting files are a common problem and not unique to Comm One. A program or file can mimic algorithms that some anti-virus programs use to identify a virus or a malicious piece of software.
While we don't run across this problem very often, some anti-virus programs see our software running at the same time every day and sending an email every day at the same time as a virus. Usually, it's our email automation utility that runs at the same time each day and sends email reports that occasionally ends up looking suspicious to some anti-virus programs.
If this is happening on your Comm One System, you can get around this by adding our folder to the Exclusion list on your anti-virus software. This will prevent the deletion of files and should keep your software running well.
Comm One Call Accounting Software
138 E 12300 S Ste #C102
Draper, UT 84020
FAQ-1254 Windows Defender Deleting Comm One Files
Author: Comm One Technical Support