COMM ONE CALL ACCOUNTING SOFTWARE
FAQ-1743 No Answer Calls
HOW TO RUN A NO ANSWER CALLS REPORT
This report shows calls that ring and are not answered. If a call is answered by an auto attendant or voice mail, then that call would not be a NO ANSWER call. Also, not all telephone systems report no answer calls. On many phone systems, a call needs to be answered before the call record is released to the Call Accounting. For this report to work, your phone system needs to support the NO ANSWER condition.
To run this report:
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Start Call Accounting
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From the Main Menu Select the REPORTS Menu.
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From the REPORTS Menu select DETAIL REPORTS.
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Then select the NO ANSWER Call Details Report
SELECT REPORT OPTIONS
Select your report options and select OK and your report will generate.
SEE ALSO - DETAIL REPORTS:
- FAQ-1477 How do I do a Query Call Detail Report?
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FAQ-1025 How to run a detail report for a Particular Department
EMAIL AUTOMATION FROM COMMAND LINE
Comm One Call Accounting Software
Technical Support
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(800) 771-9182
FAQ-1743 No Answer Calls
Posted: 02/02/2017
Updated: 02/12/2021
Author: Comm One Technical Support