COMM ONE CALL ACCOUNTING SOFTWARE

FAQ-1743 No Answer Calls

HOW TO RUN A NO ANSWER CALLS REPORT

This report shows calls that ring and are not answered.  If a call is answered by an auto attendant or voice mail, then that call would not be a NO ANSWER call.  Also, not all telephone systems report no answer calls.  On many phone systems, a call needs to be answered before the call record is released to the Call Accounting.  For this report to work, your phone system needs to support the NO ANSWER condition.

 

To run this report:

  1. Start Call Accounting

  2. From the Main Menu Select the REPORTS Menu.

  3. From the REPORTS Menu select DETAIL REPORTS.

  4. Then select the NO ANSWER Call Details Report

SELECT REPORT OPTIONS

Select your report options and select OK and your report will generate.

SEE ALSO - DETAIL REPORTS:

EMAIL AUTOMATION FROM COMMAND LINE

Comm One Logo - Grey - WIX Header.jpg

Comm One Call Accounting Software

Technical Support

P.O. Box 759

Draper, UT  84020

(385) 529-5819

support@commone.com

FAQ-1743 No Answer Call Detail Report

Posted: 02/26/2019

Updated: 02/17/2020

Author: Comm One Technical Support

two women and a man looking at a laptop computer